Connection & performance

Work through symptoms and keep a useful diagnostic log.

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Main symptom

Platform

Gateway and affected area

When it happens (include time zone)

Hardware, driver and renderer

Work through the symptom

Record the gateway, affected area and time.After switching gateways, test a newly created instance.Compare a wired connection if available.Follow GGG’s connectivity primer and trace the affected instance address.Check whether loss continues to the final destination.

Trace the affected instance, not a nearby speed-test server. Loss at one intermediate hop may be diagnostic-packet deprioritization; check the final destination. Follow GGG’s connectivity primer.

Exact error or observation

What you changed and what happened

Support report draft

PoE 1 diagnostic report
Symptom: latency
Platform: Windows
Gateway / area: 
When: 
Hardware / renderer: 
Error or observation: 
Checks completed:

Results of changes:

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Sources and scope

PoE 1 · build 25113903. Calculations only cover the conditions described in this tool.